Summary:

This project aimed to create a new experience within the Hurb app, notifying customers that their trip was confirmed, while also serving as a guide for customers to have an overview of the trip and activities they had purchased.

The Project:

For this project, we redesigned the experience of receiving confirmation for the user's purchased trip. Due to a crisis in 2023 that affected the issuance of trips for many customers, we devised a new confirmation method to clearly show customers what they had purchased and to assist them at each stage.

To achieve this, we conducted a study of the items customers could purchase, the different ways certain information could be presented (such as flights with or without layovers, trips with multiple destinations, activities, among other details). Additionally, we conducted a benchmark study not only of travel agencies but also of airline, hotel, and digital wallet apps. Finally, we conducted a study of visual references that were most appealing to the team and that we believed made the most sense to the customer.

As a result, we created the prototype below:.

See the complete prototype.